Transaction Systems Receives the Best ATM/Self-Service Experience Award during the Bank Customer Experience Summit

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Transaction Systems, is proudly announcing that it has been honored with the Best ATM/ Self-Service Experience Award during the Bank Customer Experience Summit held in Chicago, USA on September 23 -25, 2019. The award-winning case was the implementation of the “Branch-in-a-kiosk” solution at Sampath Bank in Sri Lanka.

The Best in Bank Customer Experience Awards (BCX Awards) recognize innovative, pioneering financial institutions and technology providers whose branches and technologies are having the most impact on consumers

The “Branch-in-a Kiosk” solution enables Sampath Bank to provide customers with 24/7 banking services, offering the full range of banking transactions; by integrating branch counter, ATM, internet banking and telephone banking, Branch-in-a-kiosk offers a seamless customer experience throughout multiple channels.

Sampath Bank PLC, aims to provide exceptional customer satisfaction and for this reason has chosen Transaction Systems’ Remote Teller Station (RTS) solution, a compact kiosk which can be used both as traditional unattended terminal as well as a remote teller. With its versatile modular design, RTS enables migration of complex counter services and customized financial consulting services to the self-service terminal, thus capable of performing almost all available branch transactions making the “Branch-in-a-kiosk a reality.

On receiving the award, TRSYS Managing Director, Panagiotis Chalkias commented: “We are extremely proud and feel greatly honoured to have received this distinction. This award is a clear evidence of how our technologies optimize bank branch operations, enabling them to provide tech-friendly experiences to their customers and embark on their journey towards digital transformation.”