Virtual Teller Machines (VTM)
Virtual Teller Machines (VTM)
Branch-in-a-kiosk machines, which can be used both as traditional self-service terminals or as remote teller stations, capable of performing almost all available branch transactions.
Benefits
– Network footprint expansion with the minimum investment
– Customer service cost optimization
– Extended operation hours, up to a 24/7 basis
– Increased productivity while optimizing branch network costs
– Relief pressure during high peak days and hours
– Increased customer satisfaction and revenues.
Remote Teller Station (RTS)
Benefits
Network footprint expansion with the minimum investment
Customer service cost optimization
Extended operation hours, up to a 24/7 basis
Increased productivity while optimizing branch network costs
Relief pressure during high peak days and hours
Increased customer satisfaction and revenues.
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→ Download the case study
Video Teller Machine
The VTM is a pioneering banking channel solution that leverages video conferencing technology to integrate the merits of self-service and counter service, providing full range banking experience with smaller footprint.
With its versatile modular design, VTM enables migration of complex counter services and customized financial consulting services to the self-service terminal. Over 95% of counter services are available on VTM, thus it can be utilized for branch transformation or teller-less branch, allowing customers to do almost all of their banking business via real-time video interaction and guidance of remote teller.
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